At Jacket4u, we want you to be completely satisfied with your purchase. We understand that sometimes a product may not meet your expectations, which is why we offer a comprehensive return and refund policy.

30-Day Money Back Guarantee

We stand behind our products with a 30-day money-back guarantee. If you’re not entirely satisfied with your purchase, you can return it within 30 days of receiving your order for a full refund of the product price.

Refund Processing Time

Once we receive your return, we will process your refund within 7 business days. The refund will be issued to the original payment method used for the purchase. Please note that shipping costs are non-refundable unless the return is due to our error.

Return Guidelines

To ensure a smooth return process, please follow these guidelines:

    1. The item must be unused, unworn, and in its original condition

    1. All original tags and packaging must be intact

    1. Include a copy of your order receipt or order number with your return

    1. Package the item securely to prevent damage during transit

How to Initiate a Return

    1. Email us at [email protected] with your order number and reason for return

    1. Wait for our return authorization confirmation

    1. Ship your return to: 730 Chester St, Oakland, CA 94607, USA

Exceptions

The following items are not eligible for return:

    • Customized or personalized items

    • Items marked as final sale

    • Items damaged due to customer misuse

    • Items without original tags or packaging

Questions?

If you have any questions about our return policy or need assistance with a return, please contact our customer service team at [email protected]

We reserve the right to modify this policy at any time. Any changes will be posted on this page with an updated revision date.