Jacket4u Frequently Asked Questions (FAQs)
To make it easy for you Celebrity Jackets takes payments from PayPal, Visa, MasterCard, American Express and Discover Card.
Of course, you can cancel or modify your order only if the item has not been posted yet. To adjust your order, kindly should reach the customer support and inform them about your request.
The details of the order placed, the order number, the amount that you were charged for shipping and the price of every single item will be communicated to you by e-mail.
Indeed, we do deliver our products internationally, with some exceptions like, Isreal,Russia and APO/FPO destinations. If there is anything you need to know after this, don’t hesitate to contact us through [email protected].
Absolutely! We observe that your order is safe with us. Ensuring your safety, your personal information is encrypted by SSL (Secure Socket Layer) technology, and PayPal helps process the payments, which is rather secure.
Delivery time is 3-8 business days depending on the number of pieces and location of the buyer. If your order has not been fulfilled, you can get help from our customer service department.
In all confirmed orders, you will be given an email notification that we have received your order.
In the event of encountering any problem with the order, the customer should report to our Customer Service Team. Explain the problem, and provide a link to the return and exchange section of our policies.
Yes, there is a way to track your order once it has been delivered: now simply referred to as ‘track my order’. Information that will be made available to track, will be through email.
You may only cancel the purchase prior to shipping of the item. Indeed, it doesn’t allow for the cancellation of an order once it has been sent out but you can request for a return.
Yes, you can exchange items. For the exchange information of this product, please feel free to get in touch with our customer service department.
Yes, our sizes are accurate. For the comfort and right sizes, you can rely on the size guides we have for you.
Jackets can be special ordered for any stretch of fabric or in any size of the buyer’s choosing. For more information about custom size, please don’t hesitate to contact us.
Our clothes come in sizes in inches and centimeters. Additional instructions can be found in our size guide for a more detailed explanation.
In the case of applying the coupon code there is usually a box ‘coupon code,’ where you can simply input your code upon the check out process.
Although, here at our company, customers only pay for the products they want to order as we offer free shipping, customers are liable for the cost of returning product.
Of course, refunds will be made to the initial payment method used during signing up and it may take up to 7 days to be credited back to clients’ accounts.
Jacket4u is an online-based store to sell their products and the company does not even own any stores.
This act is done so that the item would be declared as a gift to be included in the invoice of the item to make customs fees be lesser depending on the rules set by the country.
Feel free to reach out to our Customer Care Department at [email protected] for any additional inquiries