Jacket4u Frequently Asked Questions (FAQs)

How can I pay for my order at Jacket4u?

To make it easy for you Celebrity Jackets takes payments from PayPal, Visa, MasterCard, American Express and Discover Card.

Can I change my order after I’ve placed it?

Of course, you can cancel or modify your order only if the item has not been posted yet. To adjust your order, kindly should reach the customer support and inform them about your request.

Where can I find details of my order?

The details of the order placed, the order number, the amount that you were charged for shipping and the price of every single item will be communicated to you by e-mail.

Do you ship worlwide?

Indeed, we do deliver our products internationally, with some exceptions like, Isreal,Russia and APO/FPO destinations. If there is anything you need to know after this, don’t hesitate to contact us through [email protected].

Is ordering online secure?

Absolutely! We observe that your order is safe with us. Ensuring your safety, your personal information is encrypted by SSL (Secure Socket Layer) technology, and PayPal helps process the payments, which is rather secure.

When can I expect to receive my order?

Delivery time is 3-8 business days depending on the number of pieces and location of the buyer. If your order has not been fulfilled, you can get help from our customer service department.

Has my order been received?

In all confirmed orders, you will be given an email notification that we have received your order.

What should I do if I have a problem after receiving my order?

In the event of encountering any problem with the order, the customer should report to our Customer Service Team. Explain the problem, and provide a link to the return and exchange section of our policies.

Can I track my order?

Yes, there is a way to track your order once it has been delivered: now simply referred to as ‘track my order’. Information that will be made available to track, will be through email.

Can I cancel my order?

You may only cancel the purchase prior to shipping of the item. Indeed, it doesn’t allow for the cancellation of an order once it has been sent out but you can request for a return.

Can I exchange my item for another one?

Yes, you can exchange items. For the exchange information of this product, please feel free to get in touch with our customer service department.

Are the sizes true to the size chart?

Yes, our sizes are accurate. For the comfort and right sizes, you can rely on the size guides we have for you.

What about custom sizes?

Jackets can be special ordered for any stretch of fabric or in any size of the buyer’s choosing. For more information about custom size, please don’t hesitate to contact us.

Are your sizes in inches or centimeters?

Our clothes come in sizes in inches and centimeters. Additional instructions can be found in our size guide for a more detailed explanation.

How do i use or enter my coupon code?

In the case of applying the coupon code there is usually a box ‘coupon code,’ where you can simply input your code upon the check out process.

Will I have to pay for return shipping?

Although, here at our company, customers only pay for the products they want to order as we offer free shipping, customers are liable for the cost of returning product.

Can I get a refund for returns?

Of course, refunds will be made to the initial payment method used during signing up and it may take up to 7 days to be credited back to clients’ accounts.

Does Jacket4u have any retails stores?

Jacket4u is an online-based store to sell their products and the company does not even own any stores.

Will I have to pay customs fees?

This act is done so that the item would be declared as a gift to be included in the invoice of the item to make customs fees be lesser depending on the rules set by the country.

How can I contact Jacket4u if I have more questions?

Feel free to reach out to our Customer Care Department at [email protected] for any additional inquiries